FAQ

General

What is Expert Outpost?

Expert Outpost is an online social community that allows our members to express their unique views and opinions on their favorite brands and stores.

Sponsored by InMoment, a leader in customer experience optimization, Expert Outpost promotes expression and transparency. Aside from generating content, members can also view the outcomes of their contributions to help them understand how they are making a difference.

Who is the Expert Outpost sponsored by?

The community is sponsored and created by InMoment, a cloud-based customer experience optimization platform serving some of the world's most successful brands.

For more information, please visit www.inmoment.com.

What are members expected to do?

InMoment Experts are expected to be honest about all their feedback and experiences.

On a weekly basis, our experts receive various activities ranging from:

Quick Polls (50 Points per Poll)
Live Discussion Forums (75 Points per Discussion)
Surveys and other Activities (200 to 2,000 Points per activity)

How can I join the community?

Expert Outpost membership is currently by invitation only. This may change in the future.

Logging In

Why can't I log into the community?

If you are a current member of the community, you can simply select the "Forgot Password?" button found in the Log In section to retrieve your information.

How can I retrieve my password?

Simply select the "Forgot Password?" button found in the Log In section to retrieve your information.

How can I update my profile information and picture?

Simply select the "My Profile" button in the navigation, or click here. If you are not logged into the community, you will be asked to do so.

Rewards

What type of rewards do members earn for their insights?

Completing various activities on Expert Outpost is a great way to earn incredible rewards. Our members are offered points for every activity they complete, which they can then redeem for various gift cards and cash reward prizes. Some activities may include

Quick Polls (50 Points per Poll)
Live Discussion Forums (75 Points per Discussion)
Surveys and other Activities (200 to 2,000 per activity)

Members are also given access to our weekly and monthly sweepstakes.

Why can't I see my recent poll or message board points?

You should receive your points between 24 - 36 hours after you complete a certain activity (with a valid answer).

REMINDER: invalid responses (For example, writing gibberish in a live discussion) will NOT be accepted and you may be flagged and removed from the community.

Why can't I see my recent survey points?

You should receive your points between 24 - 36 hours after you complete a certain activity (with a valid answer).

REMINDER: invalid responses (For example, writing gibberish in a live discussion) will NOT be accepted and you may be flagged and removed from the community.

Contact

Who can I contact about my specific questions?

You can simply go to the "Contact Us" page found here, or email the InMoment Expert Outpost Panel Manager:

Sandra Wilson
swilson@expertoutpost.com

How can I unsubscribe from this community?

Simply log in to the community and select the unsubscribe button found on the bottom of the page.